Privacy Policy

This policy explains how RM Carpet Cleaning, 1 Mellock Close, Little Neston, Cheshire, CH64 4DU, uses your personal information. Last updated: November 2026.

What we collect

When you send our quote form, we collect your name, telephone number, email address, postcode, the service you need and anything you tell us in your message. We also collect the visitor information described under Cookies.

Why we use it

We use your details to respond to your enquiry, provide a quote and carry out any work you book. Our lawful basis is taking steps at your request before entering into a contract, performing that contract, and our legitimate interest in running our business.

Who we share it with

Your details are stored with the companies that provide our website hosting and email. We do not sell your information. We may share information where the law requires it.

How long we keep it

We keep your information only for as long as we need it to deal with your enquiry or job, and to meet our legal and accounting obligations.

Cookies

Our website uses essential cookies to work properly. We ask for your consent through our cookie banner before using non-essential cookies, such as those used for analytics or advertising. You can change your choice at any time using the cookie icon on the page.

Your rights

You can ask to see the information we hold about you, and ask us to correct or delete it. You can also object to how we use it. To do any of this, write to us at the address above or use our contact form.

Complaints

If you are unhappy with how we have used your information, please tell us. You can also complain to the Information Commissioner's Office at ico.org.uk.